General Provisions
These Terms and Conditions of Sale (hereinafter referred to as the “Terms and Conditions”) constitute a legally binding document between the Customer and MB GEROVĖS NATOS (hereinafter referred to as the “Seller”), company registration number 306254204, VAT registration number LT100015737513, telephone: +370 636 03449, email: info@spianato.lt. These Terms and Conditions set out the rights and obligations of the parties, the terms and procedures governing the conclusion of sales contracts, delivery and returns, as well as other provisions relating to the purchase and sale of goods through the SPIANATO online store at https://www.spianato.lt/.
These Terms and Conditions have been drawn up in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection of the Republic of Lithuania, and other applicable legislation.
By placing an order, the Customer confirms that they have read and familiarised themselves with these Terms and Conditions.
The following persons and entities are exclusively entitled to place orders and purchase goods at www.spianato.lt:
– Adults with full legal capacity, whose legal capacity has not been restricted by a court decision;
– Minors aged 14 to 17, provided they have the consent of their parents or legal guardians, except where they are legally entitled to manage their own income independently;
– Legal entities. However, the provisions concerning product returns and the right of withdrawal set out in these Terms and Conditions do not apply to legal entities. Legal entities may return goods only on the general grounds provided for under Lithuanian law.
By accepting these Terms and Conditions, the Customer confirms that they are legally entitled to purchase goods from the online store at www.spianato.lt.
Before using www.spianato.lt, we recommend that you familiarise yourself with our Terms and Conditions, Privacy Policy and Delivery Information.
Conclusion of the Sales Contract
The sales contract between the Customer and the Seller shall be deemed concluded when the Customer has selected the product(s) they wish to purchase, added them to the shopping basket (hereinafter referred to as the “Shopping Basket”) and clicked the “Proceed to Checkout” button.
Once the Sales Contract has been concluded, the products selected by the Customer, their quantities, prices, delivery times and any other conditions specified during the ordering process shall be binding on both the Customer and the Seller. These terms may only be amended in accordance with the procedures set out in these Terms and Conditions.
Sales contracts are recorded and stored in the Seller’s database.
Customer Rights and Obligations
The Customer has the right to purchase goods from the online store at www.spianato.lt in accordance with these Terms and Conditions.
By placing an order, the Customer is obliged to accept delivery of the goods in accordance with the procedures set out in these Terms and Conditions, refrain from abusing their rights as a customer, and comply with applicable laws and regulations.
If the Customer refuses to accept delivery of the goods without a valid reason, the Customer shall, at the Seller’s request, reimburse the costs incurred in returning the goods to the Seller, where permitted by applicable law.
Seller’s Rights and Obligations
The Seller undertakes to provide Customers with the opportunity to order goods through www.spianato.lt in accordance with the procedures set out in these Terms and Conditions.
The Seller undertakes to deliver the goods purchased by the Customer using the delivery method selected and to the address provided by the Customer when placing the order.
The Seller undertakes to respect the Customer’s privacy and process their personal data in accordance with the requirements of applicable data protection laws and regulations.
The Seller undertakes to make every reasonable effort to fulfil the Customer’s order. However, in exceptional circumstances beyond the Seller’s control, it may not be possible to deliver an item purchased by the Customer. In such cases, where the Sales Contract cannot be fulfilled, the Seller reserves the right to terminate the contract, having first informed the Customer. In an effort to meet the Customer’s needs, the Seller may offer an alternative product similar to the one originally ordered or purchased. If the Customer declines the alternative, the Seller undertakes to refund the full amount paid by the Customer within 5 working days.
Product Prices and Order Payments
All product prices displayed in the online store at www.spianato.lt and in the order summary are stated in euros (EUR). The Seller is VAT-registered, and all product prices displayed on www.spianato.lt are inclusive of VAT. Any applicable delivery charges will be added to the total order amount before the Customer confirms their purchase.
Payment Methods and Terms.
The Customer may pay for purchased goods using one of the following methods:
Online banking or Paysera.
When paying by online banking, the Customer undertakes to complete the payment immediately. The order will only be prepared for dispatch once payment has been received. If payment is not completed within 2 hours, the order will be automatically cancelled and removed from the system.
Authenticity
SPIANATO is an official retailer of certified, premium-quality natural cosmetics and personal care brands. All products are guaranteed to be authentic and are sourced directly from the manufacturers or their authorised distributors, often through special orders.
Prekių pristatymas
The Customer who selects the delivery service undertakes to provide an accurate delivery address.
The Customer undertakes to accept delivery of the goods personally. If the Customer is unable to receive the goods in person and they are delivered to the address specified by the Customer using the delivery details provided, the Customer shall not be entitled to make a claim against the Seller solely on the grounds that the goods were received by another person;
Delivery charges may vary depending on the rates offered by our delivery partners at the time. However, the Customer will always be informed of any changes to delivery charges before placing an order.
The delivery charge applies per order.
The Customer will be shown the exact delivery charge before confirming their order. Once the order has been confirmed, the delivery charge will remain unchanged.
The Seller undertakes to deliver the purchased goods as promptly as possible, and in any event no later than the delivery period specified by the Seller.
The Seller shall not be held liable for delays or failure to deliver goods where such circumstances arise due to the Customer's actions or other circumstances attributable to the Customer.
Upon receiving the goods, the Customer must inspect the condition of the parcel, including any visible damage to the outer packaging, together with the Seller or their authorised representative, and sign the invoice, delivery note or other proof of delivery and acceptance. By signing such a document, the Customer acknowledges that the parcel has been received in an apparently satisfactory condition.
If the Customer notices any damage to the parcel's packaging, they must record this on the invoice, delivery note or other proof of delivery and acceptance, and either prepare a written damage report in the presence of the Seller or their authorised representative, or immediately contact the Seller using the contact details provided. If the Customer fails to take these steps, the Seller shall not be held liable for damage to the goods that is not attributable to a manufacturing defect, or for discrepancies in the contents of the parcel that could have been identified through an external inspection.
The characteristics of all products offered for sale are detailed in their individual product descriptions. The Seller cannot guarantee that the colours, shapes, sizes or other characteristics of products displayed on the online store at www.spianato.lt will appear exactly as they do in reality, as their appearance may vary depending on the settings and characteristics of the Customer’s screen.
Returns
Non-defective cosmetic products cannot be exchanged or returned. If you receive a defective product, please contact us:
by email at info@spianato.lt or by telephone on +370 636 03449.
As an exception, a non-defective product purchased from www.spianato.lt may be exchanged for another item, provided that the Customer contacts the Seller directly on the day of purchase or the following day. The Customer may return unsuitable products within 14 days of delivery and receive a refund. Returned products must be unused and in their original saleable condition.
The following conditions apply to the exchange of non-defective goods under the exceptional exchange policy:
• The product packaging must be intact and undamaged;
• Products may only be exchanged for items of equal or higher value;
• This policy allows exchanges only. Refunds are not offered, and exchanges for items of lower value are not permitted.
Non-defective goods purchased from our online store may be returned within 14 days of receipt.
To return one or more products, the Customer must complete a returns form, which will be provided upon request, and send it by email to info@spianato.lt. The completed returns form must be accompanied by photographs of the packaging of the item(s) being returned, or photographs of the item(s) themselves if they were sold without packaging.
Prices may vary depending on the rates offered by our delivery partners at the time. However, the Customer will always be informed of any changes to return shipping costs before placing a return request.
The following conditions must be met when returning goods:
- Returned goods must be in their original, undamaged packaging, unused, free from damage and in their original saleable condition;
• Non-defective goods must be returned complete with all items originally supplied, including any complimentary gifts, miniature products and samples received with the purchase;
• When returning non-defective goods, the Customer is responsible for the return shipping costs, which will be deducted from the refund amount. Non-defective goods may be returned using one of the return methods specified by the Seller in these Terms and Conditions within 14 (fourteen) days of receipt. This provision does not apply to defective goods, which may be returned in accordance with the applicable statutory guarantee period. - When the Customer returns non-defective goods, the return shipping costs will be deducted from the refund issued by the Seller.
• If defective goods are returned, the Customer will not incur any return shipping costs, as these will be covered by the Seller.
• Returns and exchanges of goods of satisfactory quality are carried out in accordance with Article 6.22810 of the Civil Code of the Republic of Lithuania;
• Refunds for returned goods will be issued within 10 days of the date on which the Seller receives the returned items.
The Seller reserves the right to refuse the return of goods if the Customer has failed to comply with the applicable return conditions, subject to applicable consumer protection laws.
- Where the Customer (Consumer) exercises their right to withdraw from the Sales Contract within 14 days (i.e. the right to return non-defective goods), the Customer shall be reimbursed for all payments made, including the purchase price of the goods and the standard delivery costs. However, in accordance with Article 6.22811, paragraph 3, of the Civil Code of the Republic of Lithuania, the Seller is not obliged to reimburse any additional delivery costs incurred where the Customer has expressly chosen a delivery method other than the least expensive standard delivery option offered by the Seller. Accordingly, when returning non-defective goods, any additional costs arising from the Customer's choice of an alternative delivery method will not be refunded.
Return Methods:
Your parcel will be collected by a courier within 1–2 working days. The collection fee is €4.00 (this may vary depending on the rates offered by our courier partners at the time). Returned items must be securely packaged by the Customer and prepared for collection.
Order Cancellation
We reserve the right to cancel an order or suspend its dispatch if the price of an ordered item has been displayed incorrectly or if the item is no longer available in stock. In such cases, we will notify you by email. If we are unable to contact you, the order may be cancelled. Please also note that, although we make every effort to represent our products accurately, we cannot guarantee that the colours and shades shown in photographs will correspond exactly to those of the actual products.
To cancel an order, please contact us using the contact details provided.
These Terms and Conditions have been drawn up in accordance with the laws of the Republic of Lithuania.
Any legal relationships arising under these Terms and Conditions shall be governed by the laws of the Republic of Lithuania.
Any disputes arising from the implementation of these Terms and Conditions shall first be resolved through mutual negotiation. If an agreement cannot be reached, disputes shall be settled in accordance with the procedures established by the laws of the Republic of Lithuania.